Shipping Policy

Last Updated: July 31, 2026

Thank you for shopping with us! We are committed to providing a smooth and reliable shopping experience. Please review our Shipping Policy below for important information about order processing and delivery times.

1. Processing Time

Orders are typically processed and prepared for shipment within 1–3 business days after the order is successfully placed.

Orders are not processed or shipped on weekends or holidays. During periods of high order volume, promotions, or holidays, processing times may be slightly longer than usual.

Once your order has been shipped, you will receive a shipping confirmation email with tracking information when available.

2. Shipping Time

Our estimated delivery time is approximately 2–15 business days after your order has been processed and shipped.

Please note that delivery times are estimates and are not guaranteed. Actual delivery times may vary depending on your location, the shipping carrier, weather conditions, customs procedures, and other circumstances outside of our control.

The estimated shipping timeframe does not necessarily include the time required to process your order before shipment.

Estimated Timeline:

Order Placed → Processing (1–3 Business Days) → Shipping & Delivery (2–10 Business Days)

Please allow the full estimated timeframe before contacting us regarding a delayed order.

3. Tracking Information

Once your order has been shipped, you may receive a shipping confirmation email containing tracking information.

Tracking information may take some time to become active after the package has been shipped. It is normal for tracking updates to take 24–72 hours to appear.

If your tracking information does not immediately update, please allow some additional time for the carrier's system to register the shipment.

4. Shipping Delays

While we do our best to ensure your order arrives within the estimated delivery timeframe, we are not responsible for delays caused by circumstances beyond our reasonable control.

These circumstances may include, but are not limited to:

• Shipping carrier delays
• Severe weather
• Natural disasters
• Holidays
• High shipping volumes
• Customs processing
• Customs delays
• Transportation disruptions
• Incorrect or incomplete shipping information
• Government restrictions or regulations
• Other unforeseen circumstances

A shipping delay does not automatically qualify an order for a refund or cancellation.

5. Incorrect Shipping Information

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please carefully review your shipping information before completing your purchase.

If you provide an incorrect or incomplete address, we may not be able to modify the shipping information once your order has entered processing or fulfillment.

If an order is returned to us due to an incorrect or incomplete address, the customer may be responsible for any additional shipping costs required to resend the order.

6. Lost or Missing Packages

If your tracking information indicates that your order has been delivered but you cannot locate it, please first check with household members, neighbors, building management, and the shipping carrier.

You may also contact the shipping carrier directly to request additional information regarding the delivery.

If you believe your package has been lost in transit, please contact us at spidythrmos@outlook.com with your order number and tracking information so we can review the situation.

7. Undeliverable or Refused Packages

If a package is returned to us because the customer provided an incorrect address, refused delivery, failed to collect the package, or was unavailable to receive the package, the order is not automatically eligible for a refund.

If the package is returned to us, please contact spidythrmos@outlook.com. We may be able to arrange a reshipment, but additional shipping charges may apply.

8. International Orders and Customs

For international orders, packages may be subject to customs inspections, import duties, taxes, or other fees imposed by the destination country.

Any customs duties, import taxes, or additional fees charged by the destination country are the responsibility of the customer unless otherwise stated at checkout.

We are not responsible for delays caused by customs processing.

9. Contact Us

If you have any questions regarding your order or shipping, please contact us at:

Email: spidythrmos@outlook.com

When contacting us about an order, please include your order number so we can assist you as quickly as possible.

Important Shipping Notice

Estimated delivery time is 2–10 business days after your order has been processed and shipped. Delivery times are estimates and may vary depending on the destination and circumstances outside our control. Please allow the full estimated delivery timeframe before contacting us regarding a delayed shipment.