Return & Refund Policy

Last Updated: July 31, 2026

Thank you for choosing to shop with us. We appreciate your business and want you to have a positive experience with your purchase. Please read this Return & Refund Policy carefully before placing your order.

By purchasing from our website, you acknowledge and agree to the terms and conditions outlined below.

1. All Sales Are Final

All sales are final. We do not accept returns or provide refunds for change-of-mind purchases.

Once an order has been successfully placed, customers may not request a return or refund simply because they no longer want the product, changed their mind, found the product cheaper elsewhere, ordered the wrong item, or decided that they no longer need the product.

We strongly encourage customers to carefully review their order, including the product, quantity, color, shipping information, and billing details, before completing their purchase.

By completing your purchase, you acknowledge and agree that all sales are final, except in the limited circumstances specifically described in this policy.

2. No Refunds for Change of Mind

We do not offer refunds, exchanges, or returns for:

• Change of mind
• No longer wanting the product
• Ordering the wrong product
• Ordering the wrong color or variation
• Ordering the wrong quantity
• Finding the product cheaper elsewhere
• Deciding that the product is not needed anymore
• Personal preference changes
• The product not meeting personal expectations when the product is accurately described on our website
• Failure to review product information before placing an order

Please carefully review all product descriptions, images, pricing, and order details before completing your purchase.

Change-of-mind returns and refunds are not accepted under any circumstances.

3. Damaged, Defective, or Incorrect Items

Although all sales are final, we understand that occasionally an order may arrive with an issue.

If your order arrives damaged, defective, or you receive an incorrect item due to an error on our part, please contact us as soon as possible.

To be eligible for assistance, you must contact us within 7 days of the date your order is marked as delivered.

Your email must include:

• Your full name
• Your order number
• A detailed description of the issue
• Clear photographs of the item
• Clear photographs of the packaging, if applicable
• A video showing the issue, if necessary

This information allows us to properly investigate the situation and determine the appropriate resolution.

Please do not dispose of or return the item before contacting us and receiving instructions.

If we determine that the item was damaged during transit, defective upon arrival, or incorrectly sent due to an error on our part, we may, at our discretion, offer a replacement or refund.

Any resolution will be determined after reviewing the information and evidence provided.

4. Damaged Items

If your product arrives damaged, please take photographs of the package and product immediately after receiving your order.

Damage claims must be submitted within 7 days of delivery.

We may request additional photographs, videos, or other information to verify the condition of the item and determine whether the damage occurred before or during delivery.

If the damage is confirmed and your claim is approved, we may provide a replacement or refund at our discretion.

Claims submitted after the 7-day period may not be eligible for a replacement or refund.

5. Defective Products

If you believe your product has a manufacturing defect, please contact us within 7 days of delivery.

The product may need to be inspected or evaluated before a replacement or refund is approved.

Damage caused by misuse, accidents, improper handling, modifications, or failure to follow reasonable care instructions is not considered a manufacturing defect and is not eligible for a refund or replacement.

Examples of issues that may not qualify include, but are not limited to:

• Damage caused by dropping the product
• Damage caused by improper use
• Scratches or damage caused after delivery
• Damage caused by unauthorized modifications
• Normal wear and tear
• Damage caused by failure to properly care for the product

6. Incorrect Items

If you receive an item that is different from the product you ordered, please contact us within 7 days of delivery.

Please provide your order number and clear photographs of the item you received.

If we confirm that the incorrect item was sent due to an error on our part, we will review the situation and may provide an appropriate resolution, which may include sending the correct item or issuing a refund.

7. Refunds

Refunds are not available for change-of-mind requests.

If a refund is approved due to a damaged, defective, or incorrect item, the refund will be processed to the original payment method used for the purchase.

Once a refund has been issued, please allow 5–10 business days for the funds to appear in your account. The exact processing time depends on your bank, credit card company, or payment provider.

We are not responsible for delays caused by your financial institution or payment provider.

8. Return Requirements

Because all sales are final, we do not generally accept product returns.

If we specifically authorize a return for a damaged, defective, or incorrect item, you must follow the return instructions provided by our customer support team.

Unauthorized returns may not be accepted or processed.

Please do not send any product back to the return address shown on your package without first contacting us.

If a return is authorized, we will provide you with the appropriate instructions.

9. Return Shipping Costs

If a return is authorized because the item was confirmed to be damaged, defective, or incorrectly sent due to an error on our part, we will determine the appropriate return shipping arrangement on a case-by-case basis.

Customers are responsible for any return shipping costs associated with unauthorized returns or situations that are not covered by this policy.

We do not reimburse shipping costs for change-of-mind returns because change-of-mind returns are not accepted.

10. Order Cancellations

We process orders as quickly as possible. For this reason, we cannot guarantee that an order can be canceled after it has been placed.

If you wish to request a cancellation, please contact us immediately at spidythrmos@outlook.com with your order number.

We will review your request, but cancellation is not guaranteed once your order has entered processing or fulfillment.

Once an order has been processed or shipped, it cannot be canceled.

If your order has already been shipped, the order will be subject to our All Sales Are Final policy.

11. Refused or Undeliverable Packages

Customers are responsible for providing accurate and complete shipping information at checkout.

If a package is returned to us because:

• The shipping address was incorrect or incomplete
• The customer refused delivery
• The customer was unavailable to receive the package
• The package was not collected from a pickup location
• The customer failed to arrange delivery

the order is not automatically eligible for a refund.

If the package is returned to us, please contact us at spidythrmos@outlook.com. We may, at our discretion, offer the option to have the order reshipped. Additional shipping charges may apply.

Any refund consideration for an undeliverable or refused package will be handled on a case-by-case basis and is not guaranteed.

12. Lost Packages

If your tracking information shows that your package was successfully delivered, but you cannot locate it, please first check with household members, neighbors, building management, and the delivery carrier.

We may ask you to contact the shipping carrier directly to investigate the delivery.

If a package is confirmed as lost in transit, please contact us so we can review the situation and determine whether a resolution is available.

A package marked as delivered by the carrier is not automatically considered lost.

13. Shipping Delays

We are not responsible for delays caused by circumstances outside our reasonable control, including but not limited to:

• Carrier delays
• Weather conditions
• Natural disasters
• Customs processing
• Government restrictions
• Incorrect shipping information
• Holidays
• High shipping volumes
• Transportation disruptions
• Other unforeseen circumstances

Shipping delays do not qualify for a refund or cancellation under our All Sales Are Final policy.

14. Chargebacks and Payment Disputes

Before initiating a chargeback or payment dispute with your bank or payment provider, we strongly encourage you to contact us at spidythrmos@outlook.com so we can review your concerns and attempt to resolve the issue.

Unauthorized chargebacks or payment disputes involving orders that comply with this Return & Refund Policy may be challenged with relevant order and delivery documentation.

15. Policy Changes

We reserve the right to update, modify, or change this Return & Refund Policy at any time without prior notice.

Any changes will be posted on this page with an updated "Last Updated" date.

The policy in effect at the time your order is placed will generally apply to that order, subject to applicable laws and regulations.

16. Contact Us

If you have questions regarding your order or believe that your purchase qualifies for assistance under this policy, please contact us at:

Email: spidythrmos@outlook.com

Please include your order number in your email so we can assist you as quickly as possible.

Important Notice

All sales are final. We do not accept returns or issue refunds due to a change of mind or for any reason not specifically covered by this policy. Any approved refund, replacement, or other resolution is limited to situations involving a confirmed damaged, defective, or incorrectly shipped product, subject to the requirements and timeframes outlined above and applicable law.